Outlook opens and displays that contact’s conversations with you in the Conversation History folder. Open Lync, and in your Contacts list, right-click the contact whose previous conversation you want to view. Missed Lists your missed conversations onlyįind a previous conversation with a specific contact To narrow the list, click one of the other two tabs on the Conversations window: However, missed calls that resulted in voice mail are displayed on the Phone view that you get by clicking the Phone icon. Phone calls you’ve had also appear on the conversations list. Īll your conversations appear in chronological order, with the most recent at the top. Open Lync, and, above the search box, click the Conversations tab.
To see a complete listing of your incoming and outgoing instant messages and meetings, including ones you might have missed: However, you can go into Outlook and delete messages you don’t want to keep. Likewise, if it is on, all your conversations will be saved. If it is off, all conversations are discarded and you won’t be able to select specific messages to keep. They couldve happened because of the phone being unsupported or other reasons. Thanks in advance for any feedback or thoughts on that.Note: This functionality is either on or off. It is very difficult to determine if all of the syncing issues you have experiences are single syncing issue that needs to be fixed given the several different variables that you have presented. However, I'm also considering that if someone neglects to answer in a thread, their reply will not be in the side convo which would defeat the purpose if we have to go check Slack to see if everyone is doing it right :) I don't see how Zendesk would know it was part of the side convo if it was not in a thread, since the next message in the channel could be about.anything. After those messages drop from view in Slack, are they still visible in the ticket side conversation? Most of the time we aren't going to care 3-6 months later, but there may be some cases where the side conversation from Slack would still be relevant and important to see.Ģ) Do side conversations work with threads and only with threads? I'm picturing starting a side convo, then someone replies in the same channel, but NOT in a thread.
Chatology not syncing odays conversation free#
I have two questions to which I'm not finding an answer:ġ) We are using Slack free version, where old messages drop off after reaching the 10K limit. The conversation can continue back and forth, as long as necessary, until you get the information you need. The Slack replies are automatically included in the ticket’s side conversation. The team in the Slack channel can view your message and reply to the thread directly, without logging into Support.
Chatology not syncing odays conversation plus#
If you don’t have the Agent Workspace, in a ticket click the Side Conversations plus sign (+) in the upper-left. In a ticket, open the context panel and click the Side conversations ( ) icon, then click the plus sign (+).To create a side conversation using Slack When you create a side conversation, you choose between using email or using Slack. Note: Side conversations in the Agent Workspace context panel is currently in an Early Access Program (EAP).
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